The reason is likely because the document was saved in CYMK mode which is used for print. The document will need to be resaved in RGB Mode which is used for mobile devices.
Articles in this section
- I have questions/issues- Who do I contact?
- How do I clear my browser cache?
- Why can't I "Select File" when adding new images/assets?
- Why do the colors in the document look different on the device?
- Linking to Documents & Folders in imSMART
- What is the billing cycle for user licenses?
- User Roles Defined