Troubleshooting the app

Clear the iPad cache

1. Open the app
2. Press down on the power button (this is the button above the camera hole) until the power slider appears on the screen
3. Press down on the home button (circle button on the iPad) until the app quits and displays the home screen
4. The iPad will hang for a few seconds; the cache has now been cleared
5. Return to the app to see if the issue has been resolved

Sign In / Out

1. Sign out of app
2. Sign back into app
3. Continue update
4. Return to the home screen to see if the problem has been fixed

Swipe to Close 

1. Press down twice on the home button quickly
2. The app will reduce to a smaller screen
3. Swipe UP on the app window
4. Press on the home button to return to the iPad home screen

Submit a Diagnostic Report

https://imsmart.zendesk.com/hc/en-us/articles/202360850-How-to-send-a-diagnostic-report

Delete & Reinstall the App

1. Instructions can be found here.
2. Then reinstall the app and do a content sync.
3. Make sure you are on good wifi during this process.